Shelbie Dimond - 16/05/20242/3 experiences at dessange were horrible. I’ve learned that this chain is to be avoided (although my experience in Valenciennes was good- Paris no way)
I had my hair colored two days ago and I told her I have a sensitive scalp but have been getting platinum color for ten years, so I know it can be done.
I just needed my roots retouched and a tone.
I was experiencing an excruciating amount of pain 20 minutes into the bleach and asked them to wash. I expected them to do a toner, because the bleach worked well enough, but the roots were yellow, the mid section white and under yellow again.
I woke up the next morning with my pillow completely stained with bleach! They didn’t even wash me properly. When I showed the stylist the photo she literally just shrugged and said nothing.
I am back at the salon and the hairdresser is literally yelling at me while I sit in the chair waiting for her to redo it. I had to ask her to “please be nice”
She finally did a patine/toner (not sure why she didn’t do this the first time) the color looks significantly better but at a cost to the health of my hair and any professionalism whatsoever.
I am not only mortified but I am so taken aback?
I had to spend a second afternoon to redo the color, my hair is now completely fried and damaged and she still managed to leave bits of yellow in my hair. I have burns on the crowns of my scalp.
I tried this chain 3 times and the last two were awful. The prices are more affordable but it is not worth it at all. I will pay more at a higher quality place next time.